SIX KEY STEPS TO OUR PROCESS
SIX KEY STEPS TO OUR PROCESS(1) GETTING AN ESTIMATE:
1a. Send your plan to TM Group, Inc. email@example.com
1b. We will review your plan and generate a FREE preliminary estimate
1c. The estimate will be sent to you via mail, fax or email
(2) DRAFTING DEPOSIT:
2a. Review your estimate and contact TM Group, Inc. firstname.lastname@example.org with your questions or revisions.
2b. Once you are satisfied the estimate is correct based on your parameters, a drafting deposit is required to proceed with the approval drawing process, typically a $500.00 drafting deposit is required. This deposit can be in the form of personal check, cash or credit card. The deposit amount will be credited to the final cost of your project.
(3) APPROVAL DRAWINGS AND PROPOSAL:
3a. Your project will be assigned to an drafter who will work with you to generate approval drawings and help guide you through the panel design process.
3b. A proposal will be generated based on the approval drawings and sent to you for review.
3c. Our project coordinator will make initial contact with you to introduce himself/herself and answer any questions that you may have.
(4) VERIFY YOUR DRAWINGS:
4a. You will then verify (check) your drawings and redline them as necessary.
4b. You are encouraged to contact your drafter or project coordinator with questions.
4c. Sign, date and return your redlined approval drawings, proposal, and Builder Acknowledgement (sent out with the proposal) with a 1/3 down payment in the form of a personal check or wire transfer.
4d. IMPORTANT: No delivery commitments can or will be made until the final approval documents have been received and approved.
(5) PRODUCTION AND SHIPMENT:
5a. When the required information is returned, our project coordinator will contact you to begin the scheduling process.
5b. An invoice will be generated and sent to you.
5c. The panels will be produced and a shipment date scheduled.
5d. Upon delivery, the final payment balance is required prior to unloading. This payment must be in the form of a certified check or money order and presented to the delivery driver.
(6) FOLLOW UP:
6a. The project coordinator will call you following the delivery of your panels to answer any questions or assist with any concerns.
6b. A copy of our warranty and a customer survey (to evaluate our product and performance) will be sent at a later date.
Contact Bob Moore 580-695-0331 or email@example.com